The bakery is closed for the season. From here we're with Late Fee Media, a streaming and rental company, because the wrinkles from here on need a company with developers. (RIP to the OG video drop box.)
Refresher: 001 was use,002 was time, 003 was knowing what data you hold and how it moves, 004 wasknowing which contracts govern what, 005 was what documents are legal and what are manuals.
Next: do you know who atyour company is allowed to ask a model at work, and who they're supposed to goto instead?
๐ช๐ต๐ฎ๐ ๐ฎ๐ฐ๐๐๐ฎ๐น๐น๐ ๐ฐ๐ต๐ฎ๐ป๐ด๐ฒ๐ฑ?
Not that much,honestly, and that's the part people miss. The line was always there. If yourfront-line person didn't know the answer, they said "let me check,"went looking for a reference document, and often enough ended up in front ofthe person who actually knew. The escalation happened because the delay forcedit. Organic human in the middle and expert/specialist monitoring was baked intothe operations stream.
Now the same personopens a tab and gets a fluent, confident, context-free answer in about fourseconds from an LLM or software that incorporates an AI feature. And to someonewho doesn't work in that domain, it reads as 100% correct. (It usually isn't wrong,exactly. It's answering a different question than the one your customer asked,because it doesn't have your facts.)
The delay andoriginal friction are gone (and the organic human in the middle and specialistintervention) are gone.
๐ฆ๐ผ, ๐๐ต๐ฒ ๐ฝ๐ผ๐น๐ถ๐ฐ๐ ๐พ๐๐ฒ๐๐๐ถ๐ผ๐ป ๐ถ๐ ๐ก๐ข๐ง "๐ฐ๐ฎ๐ป ๐ผ๐๐ฟ ๐ฝ๐ฒ๐ผ๐ฝ๐น๐ฒ ๐๐๐ฒ ๐๐." ๐๐'๐: ๐๐ต๐ฎ๐ ๐ป๐ฒ๐๐ฒ๐ฟ ๐ด๐ผ๐ฒ๐ ๐๐ผ ๐ฎ ๐บ๐ผ๐ฑ๐ฒ๐น ๐๐ป๐ฎ๐๐๐ถ๐๐๐ฒ๐ฑ, ๐ฎ๐ป๐ฑ ๐๐ต๐ผ๐๐ฒ ๐ป๐ฎ๐บ๐ฒ ๐ถ๐ ๐ผ๐ป ๐๐ต๐ฒ ๐ฎ๐น๐๐ฒ๐ฟ๐ป๐ฎ๐๐ถ๐๐ฒ.
๐ช๐ต๐ผ ๐ป๐ฒ๐ฒ๐ฑ๐ ๐ผ๐ป๐ฒ?
If any of theseteams at your company uses AI at work, you need an Internal AI Acceptable UsePolicy:
โข CustomerSupport [Why: an error can be admitting to violating a law you comply with.]
โข Developers[Why: you could be giving away IP or data ownership rights, breaching datasecurity or personal data obligations.]
โข Privacy andProduct [Why: if your product has an AI feature, do your legal obligations map?]
โข Chatbots[Why: your chatbot may be breaching your own terms.]
โข Marketing[Why: your AI marketing may be breaching FTC regulations.]
The fix?
โข A short list of categories that never touch a model unassisted. Regulatory, customer-facing legal positions, anything where being wrong is a violation.
โข An input rule. What may never be pasted into anything, anywhere.
โข A named human per category.
Pre-AI, when the rep didn't know, the failure was slow. Now it's fast, confident and on your letterhead. Please fix!
Wrinkle 007 next...
โ
